Using Service Design to Create Service Capital

I have been working on developing my thinking on Service Capital and just today thought I would publish on Slideshare a brief few slides on what it is, how companies generate and maintain it. I am half way through a fuller white paper on Service Capital , but thought I would starting putting it out there as a means to drive me to work harder on it. The reason I have been working on it, is that I believe Service Design in my opinion would benefit from more accountability, transparency and publishable) results driven culture.

You can see the Slideshare presentation here

Let me know what you think.

Posted on May 30, 2009 and filed under Service Design.