It can be frustrating not being able to identify and deliver what’s most important to your customers.
The problem is, customer feedback on its own isn’t enough. And it’s difficult to properly execute consumer research and synthesise the feedback into specific actionable steps.
You’re frustrated that you’re not delivering a service that delights your customers and achieves the growth you should.
You feel stuck. You can’t make forward progress without getting the leadership onboard. And without data driven insights you can’t make sense of your intuition.
You can feel overwhelmed because the task feels monumental. How do you figure out what customers really want, and execute a plan that will grow the business?
We help you identify the most promising opportunities for your business, products and team.
We help you develop ambitious but highly actionable plans to make your business goals a reality.
We help you develop and execute strategies that will see you achieve new levels of growth.
Use Human Centred Design to successfully navigate the changing competitive landscape and reimagine your business and its growth opportunities with total confidence.
Understand what customers value most across the product lifecycle so you sell more product, expand the services customers buy and the cx is exceptional.
Maximise the value of large-scale digital transformation by understanding precisely what users want before you start.
Build a human-centred organisation to effortlessly dial up your customer experience by identifying what matters most to your employees and successfully acting on it.
As Proto CEO, Damian is responsible for driving our clients growth initiatives. He has a wealth of local and international experience with companies such as Diageo, Fosters and Telstra in senior management roles as well as co-founding Proto 14 years ago and leading over 200+ projects.